Q: Will I meet my dog walker?
A: Yes. We offer a free face-to-face consultation which gives us the opportunity to meet you and your dog and to find out more about your dog's personality and needs. If at any time your designated dog walker should change, you will have the opportunity to meet them beforehand.
Q: How many dogs are walked at any one time?
A: We will not walk more than 2 dogs at a time (unless all from the same home). This ensures that we are in full control of your dog and can give them our full care and attention. Should you prefer your dog to be walked separately then one-to-one walks are also available.
Q: How do you arrange collecting and returning the dogs?
A: We will collect your dog from your house at a designated time set by you, and then return them after their walk. See Terms and conditions for pricing.
Q: What areas do you cover?
A: We currently cover most of Stirling and Clackmannanshire
Q: Are you police checked?
A: Yes. For your peace of mind, all walkers have a Criminal Records Disclosure.
Q: Are you insured?
A: Yes. For your peace of mind, The Dog Walker is fully insured by a specialist pet business insurance company. Potential and existing clients are welcome to contact us for further information or to see a copy of our insurance certificate.
Q: During what hours do you offer walks?
A: We provide walks from early mornings through to evenings, 7 days a week, we can also walk on Bank Holidays.
Q: Where do you walk the dogs?
A: Dogs are only ever taken on ‘safe walks’ in enclosed spaces or spaces away from roads so that if you permit, your dog can be let off the lead to run, play and explore.
Q: What is your cancellation policy?
A: If you have to cancel or add a walk last minute, please try to give us at least 24 hours notice. We do try to be as flexible and accommodating as possible and no charges are made for late cancellations. Dog Boarding - a 50% deposit is required at time of booking, there will be a 50% refund of the deposit for cancellations made 72 hours before the start date of that booking.
Q: What do you do in case of an emergency?
A: In the unlikely event of an emergency, we will immediately call and notify you. If veterinary assistance is required, we will take your dog to your nominated vet or to the nearest possible one depending on the circumstances.
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