Home‎ > ‎

FAQ

Q: Will I meet my dog walker?

A: Yes. We offer a free face-to-face consultation which gives us the opportunity to meet you and your dog and to find out more about your dog's personality and needs. If at any time your designated dog walker should change, you will have the opportunity to meet them beforehand.

Q: How many dogs are walked at any one time?

A:  We  will assess your dog over a period of time and team up with other dogs that we think are suitable.  Should you prefer your dog to be walked separately then one-to-one walks are also available.

 Q: How do you arrange collecting and returning the dogs?

A: We will collect your dog from your house, and then return them after their walk. See Terms and conditions for pricing.

 Q: What areas do you cover?

A: We currently cover most of Stirling and Clackmannanshire

 Q: Are you police checked?

A: Yes. For your peace of mind, all walkers have a Criminal Records Disclosure.

 Q: Are you insured?

A: Yes. For your peace of mind, The Dog Walker is fully insured by a specialist pet business insurance company. Potential and existing clients are welcome to contact us for further information or to see a copy of our insurance certificate.

 Q: During what hours do you offer walks?

A: We provide walks from early mornings through to evenings, supplements will be chargeable after 4pm and weekends, 7 days a week, we can also walk on Bank Holidays.

 Q: Where do you walk the dogs?

A: Dogs are only ever taken on what we deem ‘safe walks’. We will only let your dog off the lead to run, play and explore in a safe environment, and ONLY if we have written permission to do so.

Q: What is your cancellation policy?

A: If you have to cancel or add a walk last minute, please try to give us at least 24 hours notice. We do try to be as flexible and accommodating as possible. Due to the high volume of bookings and enquiries that we receive we charge for the booking if cancelled on the day of service.   Dog Boarding - a 50% deposit is required at time of booking, initial bookings will only be held for ONE week without payment of deposit and then dates will be passed onto other clients.

 Q: What do you do in case of an emergency?

A: In the unlikely event of an emergency, we will immediately call and notify you. If veterinary assistance is required, we will take your dog to your nominated vet or to the nearest possible one depending on the circumstances
 
 
 


Copyright © 2010 Happy Pooch - All Rights Reserved.


Comments